On your web browser, access a website of your choice.Not using the latest version of the ExpressVPN app.īefore you proceed, check whether you have an active internet connection.The VPN connection is blocked by your antivirus or online security application.The VPN server location you are trying to connect to is under maintenance.The likely causes for these issues include: Being stuck in the “connecting” state or taking too long to connect.Encountering “Unable to Connect” error messages.This guide is for users who are unable to connect to the ExpressVPN app. If you are able to access the website, the VPN connection issue is not caused by your internet connection. Follow the troubleshooting steps below to resolve the issue. If you are unable to access the internet even when disconnected from ExpressVPN, there is likely an issue with your internet connection. Check whether your internet connection is active or has underlying issues. (If you are on Windows, try these steps to restoring your internet connection.)įollow the troubleshooting steps below to resolve the connection issue. After each step, check if the issue is fixed. Add ExpressVPN as an exception to your antivirus or online security applicationġ.Connect to a different VPN server location.Download the latest version of ExpressVPN.If the issue is fixed, you can skip the rest of the steps.

Download the latest version of ExpressVPNĬheck whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Connect to a different VPN server locationĬonnect to a different VPN server location on the Recommended server location list.Ĭonnect to a different server location for the… Need help? Contact the ExpressVPN Support Team for immediate assistance.Ģ. If you can connect to ExpressVPN after connecting to a different VPN server location, there may be a temporary issue with the VPN server location you were previously trying to connect to. Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime. VPN protocols are the methods by which your device connects to a VPN server.įor the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.

If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available):Ĥ. Add ExpressVPN as an exception to your antivirus or online security application

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